Help with a Basetao order or parcel

Where to get help

For a purchase, payment or parcel issue, use the support path in your Basetao account. Include the order number for an unshipped item or QC problem; include the parcel and tracking numbers for international delivery. Describe the exact mismatch and attach the relevant photo or receipt.

This catalogue cannot access your balance, alter an order or decide a refund. A broken product link should first be checked against its original seller page. Read the guide's role to distinguish catalogue information from order support.

Frequently asked questions

Why will a listing not open or import?

Reopen the original seller link rather than the category page. Check whether the item or selected option has disappeared. If the link still works but the buying form cannot read it, ask Basetao how to submit that item manually.

Can I choose international shipping before QC?

Review the received items first. Ask about a mismatch or missing measurement while a correction or seller return may still be possible. Only accepted, route-compatible items belong in the parcel request.

The seller has not shipped, or QC shows a problem

Use the order’s support path in your Basetao account. Include the order number, selected variant and the specific question. For QC, point to the image and the mismatch: “Size label says L; the order is M.” Ask about return eligibility before the parcel is submitted.

A shipping quote is higher than expected

Compare the actual and chargeable weight, outer dimensions, chosen route and added services. Check whether your earlier figure was an estimate. Use the budget worksheet to see which charge changed.

Tracking has stalled or the delivered parcel is damaged

Send the parcel number, tracking number and last visible event to the agent. For damage or missing contents, keep the packaging and photograph the label, parcel and affected item. Check the route’s claim instructions promptly.

What do QC, GL and RL mean?

QC is a quality check of the received item. GL and RL are community shorthand for accepting or rejecting the visible result. If a required view or measurement is missing, ask for it; neither label supplies missing evidence.

For a broken link or wording error on this guide, read about this guide. We cannot access Basetao accounts or change orders.